Privacy Policy

Introduction

velarrena is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our financial education services.

By using our services, visiting our website, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

For questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Enroll in our educational programs or advisory services
• Submit inquiries through our contact form
• Communicate with us via email or phone
• Create an account to access our online resources
• Participate in surveys or provide feedback

This information may include your name, email address, phone number, mailing address, date of birth, and financial information relevant to educational planning.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including IP address, browser type, device information, pages visited, and time spent on our site. We collect this information through cookies and similar technologies.

Financial Information

For participants in our advisory services, we may collect financial information necessary to provide personalized guidance. This information is handled with strict confidentiality and used solely for educational purposes.

How We Use Your Information

We use collected information for the following purposes:

• Delivering educational programs and advisory services
• Processing enrollments and managing participant records
• Communicating about programs, schedules, and educational content
• Responding to inquiries and providing customer support
• Improving our programs and services based on feedback
• Analyzing website usage to enhance user experience
• Sending educational materials and program updates (with consent)
• Complying with legal obligations and protecting our rights

We process your personal information based on the following legal grounds:

• Performance of a contract when providing services you have enrolled in
• Legitimate interests in operating our educational business
• Consent for marketing communications
• Legal compliance when required by Thai law

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection practices
• Confidentiality agreements with all personnel
• Monitoring systems for unusual activity

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in delivering our programs (e.g., online platform providers, payment processors)
• Professional advisors when necessary for advisory services
• Law enforcement or regulatory authorities when required by law
• Third parties with your explicit consent

All third-party service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

Cookies and Tracking

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies for website functionality
• Analytics cookies to understand site usage
• Preference cookies to remember your settings

You can manage cookie preferences through your browser settings or our cookie management tool. For detailed information, see our Cookie Policy.

Your Rights

Under Thai data protection law, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your information under certain circumstances
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Restrict Processing: Request limitation of processing activities
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Participant records: 7 years after program completion
• Advisory engagement records: 7 years after engagement ends
• Inquiry and communication records: 3 years
• Website analytics: 26 months
• Marketing consent records: Until consent is withdrawn

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are designed for individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Governing Law

This Privacy Policy is governed by the laws of Thailand, including the Personal Data Protection Act B.E. 2562 (2019). Any disputes arising from this policy will be subject to the exclusive jurisdiction of Thai courts.